Shipping & Delivery

Last updated: 31 October 2026

Delivery area

We currently accept orders for United Kingdom delivery addresses available at checkout.

Delivery cost

UK delivery is free on all orders. Express delivery is not available. No minimum order value is required.

Where orders are dispatched from

Orders are fulfilled by a third-party fulfilment partner and dispatched directly from China. Petopet remains your contracting seller and point of contact.

Processing and delivery

Estimated delivery is 4–7 working days from placing your order. Working days exclude weekends and UK public holidays.

Delivery dates are estimates rather than guarantees. Unless a different timeframe is agreed, goods will be delivered without undue delay and no later than 30 days after the contract is made.

Tracking

Where tracking is available, we send it after dispatch. It can take a few days to show its first movement.

Address changes

Check your delivery address before ordering. Email support@petopet.store immediately if a correction is needed. We cannot guarantee changes after fulfilment begins.

Delayed, missing or damaged parcels

Contact us with your order number if an order is late, tracking has stopped updating or a parcel arrives damaged. Petopet remains responsible for the goods until delivered to you or a person you nominate, except where you independently arrange a carrier not offered by us.